Case studies
Proven success with EnergyAxis.
Speak with any one of our customers – learn why EnergyAxis is the right choice for your utility
We believe that the EnergyAxis solution is the best choice for your Smart Grid initiative… and we can prove it. We can arrange for you to speak with any of our customers to help you gain a better understanding of the value EnergyAxis can provide to your utility.
Customer & Community Satisfaction
Phoenix's Salt River Project wanted to implement a smart grid solution that would increase customer satisfaction, improve services, and lessen energy consumtion during peak hours. SRP selected Elster's EnergyAxis System to be deployed to nearly 1 million accounts, enablign the utility to enact and expand TOU pricing programs, improve responsiveness to customer service requests, and provide customers with valuable insight into billing and consumption patterns.
The Smart Grid Done Right
Salt River Project needed to eliminate costly truck rolls, improve employee safety, and increase operating efficiency. SRP selected Elster's EnergyAxis System to be deployed to nearly 1 million residential and commercial locations, enabling the utility to perform remote connect/disconnects, drive down operational costs, and improve response time to customer service requests.
The customer highlight below illustrates our value:
Toronto Hydro-Electric System expands Elster’s EnergyAxis¨ System to meet its smart metering needs
In 2006, Toronto Hydro-Electric announced that they would deploy 400,000 EnergyAxis electricity meters for the first phase of the Ontario Smart Meter Initiative, one of the largest AMI projects in the world using interval data for residential metering. "After testing the system for a year we concluded that the EnergyAxis System is suited for our interval data metering needs," says Blair Peberdy, Vice President of Marketing, Communications and Public Affairs at Toronto Hydro Corporation. "Elster Metering (Canada) has to date demonstrated its ability to meet Toronto Hydro’s requirements for reliable delivery of large quantities of Measurement Canada sealed meters and provide local technical support."
Now, in 2009, Toronto Hydro has almost 600,000 EnergyAxis smart meters deployed and has launched a successful web portal where consumers can go for information on their consumption and costs. The web portal is fed from information directly from the EnergyAxis System. Over 350,000 consumers are connected via the web portal, enabling Toronto Hydro to build momentum toward a successful conservation program.
Articles
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Conectados con la revolución
by Eléctrica de Guayaquil
Septiembre de 2010
Que transforma el servicio de energía eléctrica en Guayaquil
Courtesy of Eléctrica de Guayaquil
Reducing Electrical System Losses with Voltage Control
Utility Solutions Magazine, September 2010, p. 16
Elster's EnergyAxis System delivers smart grid solutions for power utilities
Courtesy of WESCO
Build a Smarter Smart Grid with a Multi-Technology Communications Approach
by Philippe Guillemette and Michael Longrie
Electric Energy T&D Magazine, July-August 2010, pp.48ff
To make the benefits of a smart grid a reality, utilities need communications systems that meet all the diverse network requirements throughout their service territories. Implementing multiple communication technologies will help use the smart grid to its fullest potential.
Courtesy of Electric Energy Online
"Smart Approach to Power Use"
by Mary Teresa Bitti of the National Post
National Post, December 5, 2009
This article talks about how the smart grid can be used to automatically control a home's energy consumption in an efficient manner. The smart grid combines advanced information, communications, and home electronics to manage energy cost to the consumer, help utilities meet peak demand needs, and promote environmental sustainability.
Courtesy of the National Post.
"Elster Teams with Utility Champions: Meeting Ontario’s Smart Metering Energy Conservation Goals"
by Jack Robertson, Vice President & General Manager, Elster Metering, Canada
Metering International, Issue 1 - March 2008
This article talks about Elster Metering, located in Burlington, Ontario, helped Ontario meet its rising demand for electricity through the province’s Smart Metering Initiative. After piloting various technologies under a government-appointed fairness commissioner, five utilities chose Elster’s EnergyAxis for their own advanced metering infrastructure systems.
Courtesy of Spintelligent, publisher of Metering International.
"Metering to the Extremes: How the West is Won"
by Michael Lowe, Executive of Customer Service, Salt River Project
Metering International, Issue 1 - March 2007
This article talks about how Salt River Project (SRP) consistently wins J. D. Powers awards for customer satisfaction. It provides background on its excellent customer service, history, environmental initiatives, and using smart metering technology to improve business operations.
Courtesy of Spintelligent, publisher of Metering International.
"Metering to the Extremes: South to the Caribbean"
by Ronald B. Via, Vice President of Elster Electricity
Metering International, Issue 1 - March 2006
The article covers how forward thinking utilities like EDESUR in the Dominican Republic are turning to state-of-the-art smart metering technology to detect, eliminate, and recover revenue from non-technical issues.
Courtesy of Spintelligent, publisher of Metering International.
"Alaska Co-op Beats Brutal Weather and Tough Terrain with AMR"
by Betsy Loeff, AMRA News Writer
AMRA Newsletter, March 2006
If you think you have a rough territory to service, consider this: In the 52 remote communities it supports with electric power, Alaska Village Electric Cooperative (AVEC) must install equipment hardy enough to handle temperature fluctuations between 40 below and the sweltering 90s. Snow buries houses several feet deep. And roads…what roads? Travel to all but one town from AVEC’s Anchorage-based headquarters takes place by air. And, in the villages, people ride all-terrain vehicles or snowmobiles.
Courtesy of AMRA, Advancing Utility Technology Internationally.
"Smart Metering Technology Helps Reduce Energy Theft"
by Fabio Dominguez, International Sales and Marketing Manager, Elster Electricity
Metering International, Issue 4 - December 2005
Since electrical energy became a commodity available to the public, energy theft has been a problem that many utilities have experienced. Over the last 130 years, utilities have become more focused on the magnitude of their revenue losses from energy theft and have developed programmes to protect revenue.
Courtesy of Spintelligent, publisher of Metering International.
"Smart Metering Systems"
by Raymond Kelley, Systems Software Manager, Elster Electricity
Utility Products, October 2005
With the recent enactment of the Energy Policy Act of 2005, soon all utilities in the US will be required to offer time-based schedules to any customer who requests it.
Courtesy of Utility Products.
"Utility Companies with Vision for the Future"
by Andy Onesti, General Manager, Shawano Municipal Utilities (SMU)
Transmission and Distribution World, October 2005
Many of today's utilities continue to build their business cases for advanced metering systems based solely on automated meter reading (AMR). For large utilities with millions of customers, the cost savings from automating the meter reading process for monthly billing purposes can be significant. However, at smaller utilities like SMU in Shawano, Wisconsin, which serve less than 10,000 customers, we need to look beyond just automating monthly meter reading to improve business operations and the bottom line.
Published by Transmission & Distribution World.
"North to Alaska: Metering to the Extremes"
by Ronald B. Via, Vice President of Elster Electricity
Metering International, Issue 3 - September 2005
Alaska Village Electric Cooperative (AVEC) deploys Elster's smart metering system in remote Alaskan villages.
Courtesy of Spintelligent, publisher of Metering International.
"A Primer on Mesh Technology"
by Sharon S. Allan, Chief Knowledge Officer, Elster Electricity
Metering International, Issue 2 - June 2005
There is a growing consensus in the utility industry today that wireless mesh network technology is the next generation technology that will enable utilities to stay profitable in a changing global energy market. In fact, since the technology came on the market several years ago, a number of utilities have already deployed mesh network metering systems, and many other utilities are now taking a closer loo.
Courtesy of Spintelligent, publisher of Metering International.
"Connecting with the Value of Smart Metering Technology"
by Jim Christensen, Metering Services Manager, Nevada Power Company and Sierra Pacific Power Company
Metering International - Issue 1, March 2005
Nevada Power Company tests advanced metering with remote meter disconnect to improve customer service and business operations.
Courtesy of Spintelligent, publisher of Metering International.
"What is an Advanced Meter? The Technology Behind Demand-Side Response"
by Sharon Allan, Chief Knowledge Officer, Elster Electricity
Public Utilities Fortnightly, September 2004
Sharon Allan discusses the terminology used to describe advanced metering, taking demand-side response into consideration.
Published in Public Utilities Fortnightly.
"Redefining AMR: from Meter Reading to Customer Communication Network"
by Ronald B. Via, Vice President of Sales and Marketing, Elster Electricity
Metering International - Issue 1, March 2004
To deliver the products and services expected by a constantly changing customer base, utilities need to change how they view automated meter reading (AMR). The first step is to shed the old mentality that AMR is just meter reading and begin developing creative ideas based on services that consumers demand, as well as developing processes that cut costs and increase system efficiencies. With the technology available today, metering automation can be easily transformed into a virtual energy information network used by both the energy consumer and the utility.
Courtesy of Spintelligent, publisher of Metering International.
"La medición de electricidad en México"
por Juan Antonio Zapata García, Gerente de Medición, Comisión Federal de Electricidad, México
Metering International América Latina, 2004
Mexico tiene mas de 102 millones de habitantes, distribuidos en 200.000 poblaciones a lo largo y a lo ancho de lo casi 2 milliones de kilometros cuadrados que abarca el territoria nacional.
Courtesy of Spintelligent, publisher of Metering International.